General

1. I sent support request and have not heard back.

   We aim to respond to every support request in 24h. If you have not received anything, then please:

   • Check your SPAM / Junk folders, as our response could have been marked as SPAM or Junk. Our emails comes from @radianttap.com address, thus if possible in your mail client program, add our domain to the white list.
   • If you have Twitter account, contact us using @radianttap in your message – it will make sure we see it. We check our Twitter stream several times a day, so it's probably the fastest way to get answers.
   • Post a comment to this blog post and we will respond there as soon as possible.

2. The app crashes. I want to help you fix it, what can I do?

   The best option is to locate the crash logs and copy them to some safe place, outside the folder where they are. Then go to support page and contact us – we will respond as soon as possible and you can send the crash logs to us over email.

   If they are not available, a repetable scenario of the crash, as detailed as possible, would be very helpful. In this case, always include the device model and OS version you're using.

3. I like your apps and would like to beta test future stuff you do. Is that possible?

   In general – no. But ocassionally we do need larger number of beta testers, so keep following our blog and Twitter accounts.

Run Mate

1. The app worked great before, but now when I start it all the programs are gone and all I can do is add new programs. How to get the programs back?

   Restart the device.

   This usually happens if there is no large enough block of memory to fit all the programs. Restarting refreshes the memory and app will work fine.

2. The App Store states that Run Mate is compatible with iPhone or iPod Touch and yet when I went to sync it with my iPod Touch it said it only works with iPhone. What's up?

   Run Mate is compatible with all iPhones and all iPod Touches. However, the minimum software requirement is OS 3.0 (needed for the access to iPod music library). Full name is "iPhone OS 3.0" where probably the confusion arose – iPhone OS applies to both iPod Touch and iPhone.

   Thus make sure you have the appropriate version. If not, please update when possible. To check what version you have, go to:
   Settings app → General → About, then check what it says next to Version label.

3. I added new running program, but when I start it to run, Run Mate crashes during the run.

   The easiest solution is to figure out which sequence is causing this and delete it, then create new. Most likely is some edge case for the data used.
   However, we would really like to hear about these cases, so we can fix such issues in future versions.

   Please see this post how to find the crash logs, then go to support page and contact us – we will respond as soon as possible and you can send the crash logs to us over email.

4. I used Run Mate for a while, changed something and now it crashes / won't even start. What's happening..?

   If possible, before doing anything else, please locate the crash logs and copy them to some safe place, outside the folder where they are. Then go to support page and contact us – we will respond as soon as possible and you can send the crash logs to us over email.

   While we try to test for all possible data combination, the reality is that there are million different combinations due to Run Mate's program creation flexibility.

   1. Delete the Run Mate from the device, then re-sync the application from the iTunes / re-download from the App Store (you won't be charged again). This will revert Run Mate to original state.